What is required for an agent to be eligible for task matching in the scheduling system?

• A. At least one matching skill
• B. Minimum tenure of six months
• C. Language proficiency
• D. High availability window

Answer: (A)

Matching eligibility is driven by skills. In the scheduling system, tasks specify required skills and an agent has a set of skills in their profile. An agent becomes eligible to be considered for a task only if they share at least one skill with what the task requires. This overlap ensures the agent has the capability to complete the work, so they can be considered for assignment. If there’s no matching skill, the agent won’t be included in the task’s candidate pool.

Other factors like tenure, language proficiency, or how long the agent is available can matter for broader fit or scheduling preferences, but they don’t determine whether the agent can be matched to a task in the initial eligibility sense.