ServiceNow Field Service Management (FSM) – Paris Practice Test

When a field service agent finishes the actual work and uses the close/complete action, the Work Order Task (and the related Work Order) moves to a final state that signifies everything is finished and closed. This final state is Closed Complete. Adding a Work Notes entry is a typical update during or after work, but it doesn’t determine the status—the act of closing completes the workflow.

Understand the other states by how they describe the progress: Work In Progress means the task is still being worked on; Pending Dispatch means the task is planned but not yet started; Draft means the task or work order is not yet released for field work. So the situation described—work finished and the agent explicitly closing it—best matches Closed Complete for the work order task.