What determines the order in which single or multiple agents complete a set of tasks?

• A. Resource Availability
• B. Dependencies
• C. Skill Matching
• D. Geographic Proximity

Answer: (B)

Task sequencing is driven by dependencies—the prerequisites that must be satisfied before another task can start. In field service, tasks often form a network of precedence: some tasks must be completed first so that subsequent work can proceed safely and correctly. These relationships set the actual order, and this holds whether you have one technician or several. If a task depends on the outcome of another, you’re forced to perform the predecessor first, even if other tasks could be done in parallel or by different technicians.

Keep in mind that resource availability, skill matching, and geographic proximity affect when and by whom tasks are done, or whether tasks can run in parallel, but they don't establish the required sequence on their own. For example, you might need tools or parts on site, or a technician with a specific certification, but the order is determined by which tasks depend on others being finished first.