One Qualification group covers what scope?

• A. A work order location
• B. A technician team
• C. A customer account
• D. All work orders in a district

Answer: (A)

In FSM, a Qualification group defines a set of qualifications that apply to a specific slice of work orders. The key idea is where those work orders happen—the scope is tied to the work order context, most commonly the location of the work order. So, a Qualification group is intended to cover all work orders at a particular site, ensuring technicians who meet the qualifications are considered for jobs there. That makes location the best fit for the scope.

Choosing a technician team would shift focus to who can perform the work rather than which work orders are included for those qualifications. A customer account centers on who the customer is, not where the work occurs. And applying the group to all work orders in a district would be too broad and not necessarily aligned with a single site, which is why location is the preferred scope.