After the Qualifier has added necessary info, tasks, part requirements and assigned a dispatch group, what is the work order status?

• A. Draft (work order)
• B. Qualified (work order)
• C. Awaiting Qualification (work order)
• D. Assigned (work order)

Answer: (B)

In Field Service Management, the work order status shows where you are in the prepare-and-dispatch flow. When the qualifier finishes adding all required information, including tasks, part requirements, and designating a dispatch group, the order is deemed ready to move forward. That state is Qualified, which means it has passed the qualification step and is ready for dispatch to a resource. It isn’t in Draft, since data has already been added, and it isn’t Awaiting Qualification, because that would be the state while the qualifier is still gathering details. The next move would typically be for a dispatcher to assign the order to a technician or crew, at which point the status would become Assigned.