Which term refers to the overall approach of organizing geographic locations into defined territories for field service management?

• A. Territory management
• B. Planned
• C. Reactive
• D. Territory management hierarchy

Answer: (A)

In field service management, the broad approach of grouping geographic locations into defined service areas is called territory management. This concept creates the geographic framework used to design service areas, assign work, and optimize how resources are deployed across those areas. By defining territories, you can set routing rules, allocate capacity, and measure performance based on location-based groups, which is the essence of the overall approach.

The other terms describe ways of handling work or a structural subset rather than the overarching method of organizing locations into territories. Planned and reactive refer to how work is initiated or handled, not how locations are organized. A territory management hierarchy is a specific structural arrangement within territory management, not the general approach itself.