Which status indicates the dispatcher has completed task assignment to field service agents?

• A. Draft (work order)
• B. Awaiting Qualification (work order)
• C. Qualified (work order)
• D. Assigned (work order)

Answer: (D)

In FSM, the status that shows the dispatcher has finished allocating work to field technicians is Assigned. This state means resources have been actually allocated to the tasks, and the work is now in the hands of the technicians to execute.

Draft is when the work order is still being prepared and not ready for dispatch. Awaiting Qualification means the system or a user is validating prerequisites or readiness before dispatch. Qualified means the work is validated and ready for dispatch but hasn't yet assigned specific resources. Assigned confirms that the assignment step is complete and work will proceed with those technicians.