Which set of unique group types is used by the system?

• A. Priority, Dispatch and Work
• B. Group types for user roles
• C. Automation, Dispatch and Work
• D. Qualification, Dispatch and Work

Answer: (D)

The system defines three built-in group types: Qualification, Dispatch, and Work. Qualification groups are used to determine if a resource meets the criteria to take on a task (such as skills or certifications). Dispatch groups handle how work is routed and assigned to technicians, coordinating the assignment process. Work groups represent the actual teams or crews that perform the service work and track execution.

Other terms like Priority or Automation aren’t recognized as standard group types in this context, and “Group types for user roles” isn’t a defined set in this system. So the trio of Qualification, Dispatch, and Work is the correct combination.