Which role is responsible for adding part requirements and dispatch group during qualification?

• A. Qualifier (wm_qualifier)
• B. Agent (wm_agent)
• C. Initiator (wm_initiator)
• D. Dispatcher (wm_dispatcher)

Answer: (A)

In field service management, the person handling qualification is the one who ensures the job is ready to move forward by specifying what is needed and who should handle it. The Qualifier has the authority to add part requirements—the specific spare parts or materials necessary to complete the work—and to assign a dispatch group, which routes the work to the appropriate team or queue. This preparation ensures that when dispatch happens, the right resources and crew are lined up.

For example, if a service order requires a particular battery and needs to go to the local install team, the Qualifier would add the battery to the parts list and set the dispatch group to the local team. The Dispatcher would then manage scheduling, but the initial setup of what’s needed and which group should handle the job comes from the Qualifier.