Which option lists all six common FSM integration scenarios?

• A. Parts and inventory; Quoting
• B. Customer Service Management; Project Portfolio Management; Workforce Management; Parts and inventory; Quoting; Cost and invoicing
• C. Cost and invoicing; Billing
• D. Customer Service Management; Project Portfolio Management; Workforce Management

Answer: (B)

Connecting FSM with other ServiceNow products enables a seamless flow from sales and planning through service delivery to billing. The six common integration scenarios cover the key domains that most field service operations rely on.

Customer Service Management brings in case and request handling, so customer interactions and service requests can trigger field work and be tracked alongside the field activities. Project Portfolio Management helps plan and oversee larger field service initiatives, coordinating multiple work orders, resources, and timelines. Workforce Management provides scheduling, dispatch, time capture, and skills validation, which are essential for getting the right technicians to the right jobs at the right times.

Parts and inventory ensures the necessary spare parts are available and accounted for, enabling accurate fulfillment and inventory control in the field. Quoting supports the sales cycle by generating service quotes that can convert into work orders, while Cost and invoicing ties labor, parts, and service activities back to the financials for billing and cost tracking.

Sets that omit any of these areas miss a core part of how FSM interacts with the broader ServiceNow ecosystem, so the six listed domains together represent the complete integration scope.