Which option is NOT part of the FSM work order lifecycle as described?

• A. Work order creation, parts requirements, work assignment, scheduling, dispatch, completion, task reporting
• B. Invoicing and billing
• C. Work order creation, scheduling, dispatch, completion
• D. Task reporting

Answer: (B)

The moment-to-moment flow of FSM work orders centers on getting the service done: creating the work order, determining parts or materials needed, assigning the work, scheduling when it will happen, dispatching the technician, completing the task, and recording what was done. Invoicing and billing, on the other hand, is a financial process that typically happens after the service is completed and is handled by the billing or finance systems, not as part of the live FSM work order lifecycle. So, invoicing and billing is not part of the described FSM lifecycle, while the other items—creation, parts planning, assignment, scheduling, dispatch, completion, and task reporting—are.