Which license is required for Geolocation in FSM?

• A. Google Maps Platform
• B. Google Maps API for Business
• C. Bing Maps API
• D. OpenStreetMap License

Answer: (B)

Geolocation in FSM relies on an external map service, so using it in production requires a licensed partner to access mapping features like geocoding, map display, and routing within the FSM interface. The enterprise license that fits this use case is Google Maps API for Business, because it provides the necessary terms, quotas, and support for integrating Google's mapping capabilities into business applications like FSM. This license is the one most closely aligned with embedding Google’s location services into ServiceNow workflows, ensuring geolocation functions operate smoothly at scale.

The other options refer to different providers or licensing models that don’t align with the sanctioned enterprise setup for FSM geolocation: Bing Maps is a separate provider with its own licensing, and OpenStreetMap’s license involves attribution and sharing requirements that aren’t the standard enterprise license used for this integration.