Which field service model is described by break-fix events and typically triggers a Work Order after a fault is detected?

Enhance your knowledge for the ServiceNow FSM – Paris exam. Utilize flashcards and multiple-choice questions with hints and explanations to prepare effectively. Achieve success in your test!

Multiple Choice

Which field service model is described by break-fix events and typically triggers a Work Order after a fault is detected?

Explanation:
Reactive service centers on repairing equipment after a failure. When a fault is detected, a Work Order is typically created to dispatch a technician and restore service. This exactly matches break-fix events driving a Work Order once a fault is identified. In contrast, predictive maintenance uses data to anticipate failures and schedule preventive work before issues arise, while planned maintenance follows a prearranged schedule to prevent downtime. Projects refer to long-term, multi-task work rather than fault-driven repairs.

Reactive service centers on repairing equipment after a failure. When a fault is detected, a Work Order is typically created to dispatch a technician and restore service. This exactly matches break-fix events driving a Work Order once a fault is identified. In contrast, predictive maintenance uses data to anticipate failures and schedule preventive work before issues arise, while planned maintenance follows a prearranged schedule to prevent downtime. Projects refer to long-term, multi-task work rather than fault-driven repairs.

More Multiple Choice Questions
Subscribe

Get the latest from Passetra

You can unsubscribe at any time. Read our privacy policy