Which field service model corresponds to Preventative or Scheduled Maintenance?

• A. Planned
• B. Reactive
• C. Projects
• D. Predictive

Answer: (A)

Preventative or Scheduled Maintenance is about pre-planning work in advance, scheduling it ahead of time so assets stay healthy and downtime is minimized. In Field Service Management, this is handled by the Planned model, which supports recurring, time- or usage-based maintenance tasks that are scheduled and assigned before any work begins. Technicians know when the visits will occur, parts and resources can be prepared, and the work is coordinated as part of a maintenance calendar.

Reactive maintenance is the opposite—it's unplanned work triggered by a failure. Projects represent temporary, scoped initiatives rather than routine upkeep. Predictive maintenance uses data and analytics to forecast failures and then schedule maintenance, but the explicit, recurring scheduling aspect is best captured by the Planned model.