Which feature is activated to track agent location more accurately through mobile devices?

• A. GPS Tracking
• B. Geolocation
• C. Location History
• D. Mobile Beacon

Answer: (B)

Geolocation uses the mobile device’s location services to determine an agent’s position with higher precision. When enabled on a smartphone or tablet, it taps GPS data but also leverages Wi‑Fi and cellular signals to refine accuracy, then continuously or periodically reports those coordinates to the Field Service Management system. This real-time, multi-source approach is what makes location tracking more accurate on mobile devices, enabling better dispatch, route planning, and on-site updates.

GPS Tracking is a narrower idea because it implies only satellite-based positioning, whereas geolocation combines multiple sources for better accuracy. Location History stores past positions rather than actively tracking in real time. Mobile Beacon isn’t a standard, recognized feature in this context.