What is the name of the app designed for field agents and dispatchers?

• A. Field Agent Pro
• B. Dispatch Console
• C. Agent Mobile
• D. Field Mobile App

Answer: (C)

Agent Mobile is the mobile app used by field agents in ServiceNow Field Service Management. It provides the on-the-go access field technicians need to view their assigned work orders, update statuses, add notes, capture photos, and sync data with dispatch. This is the official mobile experience for agents in the Paris release. Dispatchers don’t use this app; they work through the Dispatch Console, which is a web/desktop interface for planning and coordinating work. The other option names don’t reflect the branded agent mobile app, so they aren’t the correct choice.