What is the final activity in the listed Work Order lifecycle?

• A. task reporting
• B. dispatch
• C. completion
• D. scheduling

Answer: (A)

In ServiceNow Field Service Management, the last step in the Work Order lifecycle is to complete and close the work order. Once the field work is done, the technician records what was accomplished, time spent, notes, and any necessary details, and this information feeds into the final update that marks the Work Order as Completed (and often Closed) in the system. This completion step serves as the official end of the lifecycle, triggering any follow‑on processes and ensuring the record reflects that the job is finished.

Scheduling and dispatch occur earlier in the flow: scheduling plans when work should happen, and dispatch assigns the work to a technician. Task reporting is a useful and important part of documenting the work performed, but it feeds into the completion process rather than serving as the final act itself.