What is a Work Block in FSM?

• A. A block of time that a field agent is available for work
• B. A travel block
• C. An assignment block
• D. A block for system maintenance

Answer: (A)

A Work Block is the block of time a field agent is available to work, defining the window during which they can be scheduled and perform tasks. This availability is what the scheduler uses to assign work orders and manage how much work a tech can take on within their shift. Travel time between sites is handled separately as travel blocks, so it isn’t counted as a work block. The other options don’t describe the live, available window for performing field work—one is travel time, and the others aren’t standard concepts for indicating when a technician can actually work.