What happens to downstream tasks when they are unassigned?

• A. They are added to the queue
• B. They are archived
• C. They are deleted
• D. They are moved to backlog

Answer: (A)

Downstream tasks that have no owner are placed into the dispatch queue. This queue is the holding area for work that isn’t assigned yet, ensuring these tasks remain visible to dispatchers and technicians so they can be picked up as soon as someone takes ownership. They aren’t automatically archived, deleted, or moved to backlog just because they’re unassigned; the queue is specifically designed to manage unowned work that still needs to progress.