The work order is no longer necessary or is a duplicate. The Work Notes field must have an entry to save with this state. What is this state?

• A. Pending Dispatch (wo task)
• B. Canceled (work order)
• C. Work In Progress (work order)
• D. Closed Complete (wo task)

Answer: (B)

The state being described is cancellation of the work order. In Field Service Management, when a work order is no longer needed or is a duplicate, it’s set to Canceled. This state specifically requires a note in the Work Notes field to document why the cancellation happened, which helps with auditing and communication.

Why the other states don’t fit: Pending Dispatch is used for work orders awaiting assignment, not for ones that are being shut down. Work In Progress means the work is actively being worked on, not canceled. Closed Complete indicates the work has been finished and closed, not canceled.