The ranking method states that lower criterion values yield higher rankings. This approach is a good fit for which criteria?

• A. Distance From Task
• B. Cost to complete the task
• C. Distance From Task or Current workload
• D. Location

Answer: (C)

Ranking by lower values means we favor numbers that are smaller because they indicate a better, more desirable outcome. In field service, two clear examples are how far away the task is and how busy the resource is right now. A shorter distance to the task means you can reach it faster, so that criterion should get a higher rank when the value is smaller. A lower current workload means the resource has more capacity to take on the task, which also deserves a higher rank when the value is smaller. Location by itself isn’t a straightforward numeric criterion to minimize in this context, and while cost to complete could be minimized, the option that captures the intended idea focuses on proximity and available capacity.