The Qualification group is automatically set when the work order state changes to which state?

• A. Awaiting Qualification
• B. Open
• C. Completed
• D. In Progress

Answer: (A)

State-driven automation in ServiceNow FSM triggers actions like group assignments at specific milestones. The Qualification group is set automatically when the work order reaches the Awaiting Qualification state because that state marks the point where a quality review is required before proceeding. This ensures the right QA reviewers are engaged and the qualification steps can start as soon as the work is ready for validation.

Open simply means a new record hasn’t begun its lifecycle, so QA isn’t needed yet. In Progress indicates active work, not yet requiring QA approval. Completed means the work is finished, so QA handling should have already occurred or is no longer active.