Task filter matching criteria used to consider how far away agents are from the location of their selected task.

• A. Distance from task
• B. Time to task
• C. Traffic conditions
• D. Team availability

Answer: (A)

Proximity is expressed most directly by how far an agent is from the task location. Measuring distance from task uses the agent’s current location and the task’s location to yield a straightforward, physical span between them. This helps the system prioritize the nearest available technician, minimizing travel time and speeding up response.

Time to task, traffic conditions, and team availability are all valuable factors, but they’re not the direct measure of physical distance. Time to task adds speed and road conditions into an estimate, traffic conditions modify that estimate, and team availability only indicates who is free. For asking “how far away is the agent from the task,” distance from task is the precise criterion.