Is qualification required for new requests?

• A. Yes
• B. No
• C. Only for high-priority requests
• D. Depends on location

Answer: (A)

In FSM, every new request undergoes a qualification step before it can move forward. This screening checks that the request aligns with the service catalog, has the necessary details, and is feasible given available resources and constraints. By validating these aspects upfront, the system prevents invalid, incomplete, or out-of-scope requests from entering the workflow, ensuring smoother scheduling and fulfillment. That’s why qualification is required for new requests. The other options don’t fit because qualification isn’t something you skip, isn’t limited to only high-priority items, and isn’t determined solely by location.