In the Work Order lifecycle, what is the final state reached after all tasks are completed?

Enhance your knowledge for the ServiceNow FSM – Paris exam. Utilize flashcards and multiple-choice questions with hints and explanations to prepare effectively. Achieve success in your test!

Multiple Choice

In the Work Order lifecycle, what is the final state reached after all tasks are completed?

Explanation:
In FSM, a Work Order is made up of multiple Tasks, and the lifecycle reaches a formal end when every Task is finished and the Work Order is closed. The state Closed Complete (work order) signals that all work is done, validated, and the record is closed for billing and reporting. This is distinct from a state like Completed, which may refer to the completion of tasks themselves, and from Resolved, which is used in incidents rather than the work order flow. Finalizing the work order with Closed Complete confirms the entire job is finished and closed.

In FSM, a Work Order is made up of multiple Tasks, and the lifecycle reaches a formal end when every Task is finished and the Work Order is closed. The state Closed Complete (work order) signals that all work is done, validated, and the record is closed for billing and reporting. This is distinct from a state like Completed, which may refer to the completion of tasks themselves, and from Resolved, which is used in incidents rather than the work order flow. Finalizing the work order with Closed Complete confirms the entire job is finished and closed.

More Multiple Choice Questions
Subscribe

Get the latest from Passetra

You can unsubscribe at any time. Read our privacy policy