If one or more tasks are set to Closed Incomplete, the work order automatically adopts which state?

• A. Draft (wo task)
• B. Assigned (wo task)
• C. Closed Incomplete (work order)
• D. Pending Dispatch (wo task)

Answer: (C)

In Field Service Management, the work order’s state reflects the overall result of its tasks. When one or more tasks are set to Closed Incomplete, the system automatically transitions the work order to Closed Incomplete. This shows that the job couldn’t be fully completed and requires follow-up, even if some tasks have already been closed. Task-level states like Draft, Assigned, or Pending Dispatch describe individual task stages and don’t drive the work order into Closed Incomplete; that outcome comes from tasks being closed incomplete, signaling an incomplete resolution at the job level.