Customer Service Agents can create and view a work order here.

• A. Self-Service Portal
• B. Technician Mobile App
• C. Field Service Console
• D. CSM Agent Workspace

Answer: (D)

Managing work orders from a customer service perspective is streamlined in the CSM Agent Workspace, which unifies CS and FSM tasks into a single interface. This workspace is designed for customer service agents to handle the full lifecycle of a customer issue, including creating a new work order from a case or service request and viewing all work orders linked to that customer. It provides the context of the account, contact, and related service interactions, enabling agents to initiate field work without switching to a separate tool. The other options serve different roles: the Self-Service Portal is for customers to submit requests, the Field Service Console is aimed at dispatchers and field technicians managing field activities, and the Technician Mobile App is for technicians in the field. Therefore, the CSM Agent Workspace is the right place for agents to create and view work orders.