Agent clicked 'Start Travel' control, followed by 'Start Work'.

• A. Work In Progress (wo task)
• B. Draft (wo task)
• C. Pending Dispatch (wo task)
• D. Accepted (wo task)

Answer: (A)

Starting travel shows the technician is moving to the site, an intermediate step before any actual work begins. When you click Start Work, you’re signaling that on-site labor has begun, so the work order task transitions to Work In Progress. This status reflects active labor being performed, whereas pre-work states like Draft or Pending Dispatch indicate the task hasn’t started yet, and the other options don’t match the moment when work has actually begun.